Webhook

Integrate EasyReturn with your existing systems using webhooks for real-time withdrawal notifications.

Overview

Webhooks allow you to receive instant notifications when customers submit withdrawal requests. This enables you to integrate EasyReturn with your existing business systems like ERP, CRM, or custom automation workflows.

Example payload

When a withdrawal request is submitted, EasyReturn sends a POST request to your configured webhook URL with the following JSON payload:

{
  "event": "withdrawal_request",
  "timestamp": "2024-01-15T10:30:00Z",
  "order_id": "12345",
  "customer_email": "customer@example.com",
  "items": [
    {
      "product_id": "ABC123",
      "quantity": 1,
      "reason": "Changed mind"
    }
  ]
}

Use cases

ERP Integration

Automatically sync withdrawal requests with your inventory management system to update stock levels and initiate return processing workflows.

CRM Systems

Track customer return patterns and satisfaction metrics by sending withdrawal data to your customer relationship management platform.

Automation Workflows

Trigger automated email sequences, refund processing, or customer service ticket creation based on withdrawal request data.