Frequently Asked Questions
Answers about EU withdrawal compliance, the EasyReturn plugin, and how to implement a digital withdrawal button in your eCommerce store.
Is a withdrawal button mandatory in the EU?
Yes, under EU Directive 2023/2673, online retailers must provide easily accessible withdrawal options for consumers. The withdrawal button ensures compliance with consumer protection laws.
When does EU Directive 2023/2673 come into effect?
EU Directive 2023/2673 comes into effect on June 19, 2026. Online retailers operating in the EU must implement compliant withdrawal mechanisms by this date.
Does EasyReturn ensure compliance?
Yes, EasyReturn is specifically designed to meet EU withdrawal compliance requirements. Our plugin automatically implements the necessary withdrawal processes according to current EU regulations.
Which platforms does EasyReturn support?
EasyReturn supports all major ecommerce platforms including WooCommerce, PrestaShop, Magento, and Shopify. Plus, our universal solution works on any eCommerce platform, no matter the system.
Is EasyReturn free to use?
Yes, EasyReturn is completely free and open-source. You can download, install, and use it without any licensing fees. The source code is available on GitHub.
How long does installation take?
Installation typically takes 5-10 minutes. Simply download the plugin from your platform marketplace, install through your admin panel, and configure the basic settings.
Is my customer data secure with EasyReturn?
Absolutely. EasyReturn operates locally on your store's infrastructure and does not access customer data by default. Data is only transmitted to us if and when a customer explicitly chooses to use the service in a supported country and provides their informed consent. This ensures that data exchange is entirely user-driven, secure, and kept to the absolute minimum required to process a return.
Does EasyReturn store personal information?
The plugin itself operates locally and does not store personal data on our servers during regular store operations. We only receive and process the necessary details based on the consumer's explicit consent, given at the moment they initiate a return in a supported shipping region. This information is used solely to finalize the request and is handled according to the strict privacy standards in our Privacy Policy.
Still have questions?
If you need help implementing EasyReturns or understanding withdrawal compliance requirements, feel free to contact our team.
Ready to ensure EU compliance?
Install EasyReturn today and protect your business from withdrawal directive penalties.